Privacy Policy

Effective Date: August 10, 2026

ZIM Heating & Cooling (“ZIM,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit zimheatingandcooling.com, contact us, or otherwise interact with our website and services.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you contact us by telephone, email, or through any contact form that may be made available on the website.

This information may include:

Your name
Email address
Telephone number
Home or service address
Information about your heating, cooling, indoor air quality, or commercial HVAC needs
Appointment or scheduling information
Details included in messages, emails, or other communications
Any other information you choose to provide

Please do not send sensitive personal, financial, medical, or account information through an unsecured email message.

Information Collected Automatically

When you visit the website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This information may include:

Internet Protocol address
Browser and device type
Operating system
Referring website or traffic source
Pages viewed
Time and date of visits
Approximate geographic location
Website navigation and interaction information
Clicks on telephone and email links

We use this information to understand how visitors find and use the website, identify technical problems, evaluate website performance, and improve the overall user experience.

Telephone and Email Link Tracking

The website may track when a visitor selects a telephone link or email link. These interactions may be recorded as website analytics events.

This tracking tells us that a contact link was selected. It does not record telephone conversations, listen to calls, read email content, or independently confirm that a call or email was completed.

2. Cookies and Similar Technologies

The website may use cookies and similar technologies to operate properly, remember technical preferences, measure website activity, and improve performance.

A cookie is a small text file placed on a device when a website is visited. Depending on your browser settings, you may be able to block, limit, or delete cookies. Restricting cookies may affect the operation of certain website features or the accuracy of website analytics.

3. Google Analytics and Tag Manager

We use Google Analytics 4 to help measure website traffic and visitor interactions. Google Analytics may collect information such as pages viewed, session activity, approximate location, device information, referral source, and website interaction events.

Google Analytics is implemented through tools that may include Google Site Kit and Google Tag Manager. Google Tag Manager helps deploy and manage website measurement tags, including tags used to record telephone-link and email-link interactions.

Information collected through these services may be processed by Google according to its own policies. More information is available at:

You may also control or delete cookies through your browser settings.

4. How We Use Information

We may use collected information to:

Respond to questions and service requests
Schedule appointments
Provide estimates and HVAC services
Communicate about requested services
Provide customer support
Operate, maintain, and improve the website
Measure website traffic and engagement
Evaluate marketing and search-engine performance
Determine which pages and services are most useful to visitors
Diagnose technical or security problems
Protect the website and our business from misuse
Maintain appropriate business and service records
Comply with legal or regulatory obligations
Enforce our agreements and protect our rights

We may also use aggregated or de-identified information for business analysis, website improvement, and marketing measurement.

5. How Information May Be Shared

We may share information with service providers that assist us in operating our business or website, including providers of:

Website hosting and maintenance
Website analytics
Information technology and cybersecurity
Email and telephone communications
Scheduling and customer service systems
Professional, accounting, insurance, or legal services

These providers may access information only as reasonably necessary to perform services on our behalf or as permitted by their agreements and applicable law.

We may also disclose information:

When required by law, regulation, subpoena, court order, or other legal process
When reasonably necessary to protect our customers, employees, business, property, or legal rights
To investigate suspected fraud, security incidents, or misuse
In connection with a merger, acquisition, financing, sale, restructuring, or transfer of some or all of the business

ZIM does not sell or rent personal information for monetary consideration.

6. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, provide requested services, maintain business records, resolve disputes, meet legal or accounting obligations, and protect our rights.

Retention periods may vary depending on the type of information, the nature of the customer relationship, and applicable business or legal requirements.

Aggregated analytics information may be retained separately from information that directly identifies an individual.

7. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, email system, or electronic storage system can be guaranteed to be completely secure. You should use appropriate caution when transmitting information electronically.

8. Third-Party Websites

The website may contain links to third-party websites or services that ZIM does not own or control.

This Privacy Policy does not apply to those third parties. Their collection and use of information are governed by their own privacy policies and terms. We encourage visitors to review those policies before providing information.

9. Children’s Privacy

This website is intended for a general audience and is not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13 through the website. If we learn that such information has been collected, we will take reasonable steps to delete it.

10. Your Choices and Requests

You may:

Contact us to ask about information you previously provided
Request that inaccurate contact information be corrected
Ask us to delete information, subject to applicable business and legal requirements
Manage or delete cookies through your browser
Use Google’s Analytics opt-out tools
Unsubscribe from marketing emails by following the instructions in those emails, if applicable

Privacy rights may vary depending on where you live. We will review privacy-related requests and respond as required by applicable law. We may need to verify your identity before completing certain requests.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our website, technology, services, or legal obligations change.

The revised policy will be posted on this page with an updated effective date. Continued use of the website following an update indicates acknowledgment of the revised policy.

12. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

ZIM Heating & Cooling
406 Travis Ln #50
Waukesha, WI 53189

Phone: 262-388-4763
Email: info@ZIMHeatingandCooling.com
Website: zimheatingandcooling.com